Online ‘‘premium entertainment’’ bijbetaald.
Maar niet gekregen.
Ook alleen maar kaas te eten : voor mensen die geen kaas lusten (mijn dochter) geen aanrader.
Nu ben ik aan het proberen mijn ‘‘premium entertainment betaald maar niet gekregen’’ terug te vorderen : je wordt van het kastje naar de muur gestuurd.
Met mails zoals deze :
Thank you very much for your correspondence.
We are sorry you did not receive the service you have booked. To be able to deal with your request of a refund quickly, we kindly ask you to to fill out the form “Complaint about the flight you have taken” on our homepage. This ensures that we have all information at a glance.
You will find the form via www.condor.com –> Help & Contact (within the lower area of the main page) - Call up the contact form.
We require the following details:
- the complete address of the traveller
- boarding passes
- booking confirmation including information about the price and duration of the journey
- if applicable, receipts of additional costs you may have suffered
Of course, you can also send your request via regular mail to our postal address:
Condor Flugdienst GmbH
Beschwerdemanagement
Thomas-Cook-Platz 1
61440 Oberursel
Please note that the processing time may has to be prolonged when sending your letter via regular mail due to the fact that we have to record your details
manually.
We kindly ask for your understanding that the processing time might take a certain time, regardless of the way you sent your request.
Thank you for your reply.
As per our previous communications, kindly proceed to our website and fill out the complaint form, so you can reach our Customer Relations department directly, as they are the only ones who can review your feedback.
The form can be found as follows:
www.condor.com >> Help & Contact (please scroll to footer) >> Contact >> Customer complaints, luggage loss or damage (please click on ‘Call up the contact form’)
Once our Customer Relations team receives your feedback, they will send a claim number in order for you to be able to follow up on the progress of your claim.
We are thankful in advance for your understanding.
Best regards,
Uriel Rueda
etc etct