Communicatie foutje : Runway maintenance leaves hundreds stranded in Mombasa

Tourists leave Moi International Airport, Mombasa.
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Numerous callers to our newsroom complained over the delay and accused the KAA authorities ofnot informing the passengers and travel agents in advance.
Hundreds of passengers were Sunday stranded at the Moi International Airport (MIA), Mombasa while four local and international flights were diverted or delayed following
the closure of the runway.
The runway which the airport management said was the only one was closed for four hours.
Among the affected was a Turkish flight which was diverted to Kilimanjaro in Tanzania while a Thomson flight diverted to Jomo Kenyatta International Airport (JKIA) in
Nairobi.
The Kenya Airports Authority (KAA) management said the closure was routine exercise to allow repairs to be undertaken on the runway.
The airports general manager Mr Yatich Kangogo who confirmed the closure said the facility was closed between 5.30amand 9.30 am.
Two KQ flights were delayed for four hours fromtaking off fromMIA to JKIA, said Mr Kangogo. By 9.15am, they were scheduled to fly out having stayed at the airport from
5am, he said.
Numerous callers to our newsroomcomplained over the delay and accused the KAA authorities of not informing the passengers and travel agents in advance.
“We were caught unawares. The delays and diversions caused a lot of inconveniences to our programmes. We tried to take off fromMIA only to be told we could not,”
complained a passenger bound travelling Nairobi.
An agent who went to pick passengers fromNairobi to transfer themto a hotel complained that there had not been any communication fromKQ or KAA.
“I amsimply in the darkness. I have waited here for the flight fromJomo Kenyatta to land in vain. What is happening?” asked the agent who declined to be identified.
But Mr Kangogo reiterated that those who were complaining did not know what it means to put security first and had better bear with the situation.
“For us, security of our clients comes first. The repairs of the runway are meant to boost security of the aircraft and subsequently, passengers,” he said.
He said that the runway repairs begun three months ago and would continue until the end of July. Given the weighty issue of security, the four hours delay was justified, said
Mr Kangogo.
“But we have re-opened the runway just a few minutes ago and everything is back to normal. Aircrafts are now flying as usual,” he said.

[BRON](http://Runway maintenance leaves hundreds stranded in Mombasa Tourists leave Moi International Airport, Mombasa. Hundreds were stranded at the Airport Sunday when the runway was closed for maintenance. They accused the management ofnot informing them earlier. Photo/FILE IN SUMMARY Numerous callers to our newsroom complained over the delay and accused the KAA authorities ofnot informing the passengers and travel agents in advance. Hundreds of passengers were Sunday stranded at the Moi International Airport (MIA), Mombasa while four local and international flights were diverted or delayed following the closure of the runway. The runway which the airport management said was the only one was closed for four hours. Among the affected was a Turkish flight which was diverted to Kilimanjaro in Tanzania while a Thomson flight diverted to Jomo Kenyatta International Airport (JKIA) in Nairobi. The Kenya Airports Authority (KAA) management said the closure was routine exercise to allow repairs to be undertaken on the runway. The airports general manager Mr Yatich Kangogo who confirmed the closure said the facility was closed between 5.30amand 9.30 am. Two KQ flights were delayed for four hours fromtaking off fromMIA to JKIA, said Mr Kangogo. By 9.15am, they were scheduled to fly out having stayed at the airport from 5am, he said. Numerous callers to our newsroomcomplained over the delay and accused the KAA authorities of not informing the passengers and travel agents in advance. “We were caught unawares. The delays and diversions caused a lot of inconveniences to our programmes. We tried to take off fromMIA only to be told we could not,” complained a passenger bound travelling Nairobi. An agent who went to pick passengers fromNairobi to transfer themto a hotel complained that there had not been any communication fromKQ or KAA. “I amsimply in the darkness. I have waited here for the flight fromJomo Kenyatta to land in vain. What is happening?” asked the agent who declined to be identified. But Mr Kangogo reiterated that those who were complaining did not know what it means to put security first and had better bear with the situation. “For us, security of our clients comes first. The repairs of the runway are meant to boost security of the aircraft and subsequently, passengers,” he said. He said that the runway repairs begun three months ago and would continue until the end of July. Given the weighty issue of security, the four hours delay was justified, said Mr Kangogo. “But we have re-opened the runway just a few minutes ago and everything is back to normal. Aircrafts are now flying as usual,” he said.)

EN in de andere krant staat :

Mombasa flights diverted as huge truck blocks runwayMONDAY, JUNE 3, 2013 - 00:00 – BY MARTIN MWITA[FONT=inherit][FONT=inherit]Flights into and out of the Moi International Airport were delayed for three hours after a maintenance truck got stuck in the runway. Kenya Airport Authority regional manager Yatich Kangungo said a five-hydraulic truck got stuck on the runway as it was carrying out routine maintenance. “We usually close the runway at 11.30 pm and open it at 5.30am to allow for routine maintenance of the runway. We were not able to tow the truck and had to get a crane to lift it, "said Yatich. Flights to Mombasa were diverted to the Jomo Kenyatta international airport in Nairobi and Kilimanjaro in Tanzania

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